Privacy Policy
How Aurae collects, uses, shares and protects personal data.
Aurae Software Solutions LLP (“Aurae”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we handle personal data when you visit auraesoftwaresolutions.com, submit an enquiry, request a demonstration, communicate with us or otherwise interact with our website and services.
Scope
This Policy applies to personal data processed through our corporate website and related business-development communications. Separate privacy terms, product notices or client agreements may apply when Aurae provides software, design, consulting, Smart Garage or other professional services to a customer. Where a customer controls personal data processed through a solution we provide, that customer’s privacy notice may apply.
Personal data we collect
Information you provide
When you contact us or submit a form, we may collect:
- •Your name, business email address and contact details;
- •Your company, country and professional information;
- •The service or product you are interested in, including product development, custom software, digital transformation, AI and automation, experience and brand, Smart Garage or strategic partnership;
- •Your project challenge, estimated timeline and optional budget range; and
- •Information contained in messages, calls, meeting notes, demo requests or files you choose to share with us.
Information collected automatically
When you use the website, our servers and enabled website tools may collect limited technical and usage information, such as your IP address, browser and device type, operating system, referring page, pages viewed, timestamps, approximate location derived from IP address, security events and cookie or similar identifiers. The information actually collected depends on the tools enabled on the live website and your cookie choices.
Information from business and public sources
We may receive professional contact information from your employer, a referral partner, an event, a business directory, a social-media platform or another source where the collection and use of that information is lawful.
How we use personal data
We use personal data to:
- →Respond to enquiries and arrange calls, consultations or product demonstrations;
- →Understand requirements, assess project fit and prepare proposals, estimates or statements of work;
- →Deliver and support services where a separate agreement applies;
- →Operate, secure, troubleshoot and improve the website and our digital services;
- →Measure website performance and understand usage where optional analytics are enabled;
- →Send requested updates and, where permitted, relevant business communications that you can opt out of at any time;
- →Prevent fraud, misuse and security incidents; and
- →Meet legal, regulatory, tax, accounting and dispute-resolution obligations.
Our basis for processing
Depending on the context and applicable law, we process personal data with your consent; to take steps you request before entering into a contract; to perform a contract; to comply with legal obligations; for specified lawful uses; or for other purposes permitted by applicable law. You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully, and it may limit our ability to provide a requested response or service.
International processing
Aurae works with clients and partners across India and international markets. Personal data may therefore be processed in countries other than the country in which it was collected. Where this occurs, we use reasonable contractual, organisational and technical safeguards and follow restrictions imposed by applicable law.
Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, delivering services, protecting the website, resolving disputes and meeting legal obligations. Retention periods vary according to the type of record, the relationship and applicable law. When personal data is no longer required, we delete it, anonymise it or securely isolate it where deletion is not immediately possible.
Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure hosting, encryption where appropriate, monitoring and staff or contractor confidentiality obligations.
No online system is completely secure, so we cannot guarantee absolute security. If a personal-data breach occurs, we will take responsive action and provide notices where required by applicable law.
Your privacy rights
Subject to applicable law, you may have the right to:
To exercise a right, contact us using the details below. We may request information necessary to verify your identity and protect your data. Rights may be limited where an exception applies or where we must retain information by law.
Marketing choices
You can stop receiving marketing emails by using the unsubscribe link in the message or contacting us. We may still send non-promotional messages necessary to respond to your enquiry, manage a project or provide important service or security information.
Children’s privacy
Our corporate website and services are intended for businesses and are not directed to children under 18. We do not knowingly seek personal data from children through the website. If you believe a child has provided personal data to us, please contact us so we can review and take appropriate action.
Third-party links
The website may link to partner sites, product sites, social-media platforms, messaging services or other third parties. Aurae does not control their privacy practices. This Policy does not cover those external services, and you should review their privacy notices.
Changes to this Policy
We may update this Policy to reflect changes in our services, technology or legal obligations. The revised version will be posted on this page with a new effective date. Material changes may also be communicated by another appropriate method.
Contact and grievance redressal
For privacy questions, rights requests or grievances, contact our Privacy and Grievance Team:
Aurae Software Solutions LLP
Privacy and Grievance Team · Chengalpattu, Tamil Nadu, India
Please include enough information for us to understand and respond to your request. We will acknowledge and address grievances within the period required by applicable law.
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